What the Textbook Doesn’t Tell You: Trauma-Informed Care in the Real World
There is a version of trauma-informed care that lives in clean, well-lit pages. It has bullet points. It uses phrases like safety, trustworthiness, empowerment, and choice. It was written by people who, I suspect, have never had to deliver a Medicaid denial over the phone while the person on the other end goes quiet in a way that tells you everything — the kind of quiet that isn’t relief or acceptance, it’s a person recalculating what they can no…
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