I never see their faces. That is the first thing people seem surprised by when I describe my work as an Eligibility Specialist in a regional change center. There is no waiting room, no desk across from mine, no eye contact over a stack of forms. There is a phone. There is a voice on the other end. And there is, almost always, a person suspended in the middle of something — reaching out from…
There is a version of trauma-informed care that lives in clean, well-lit pages. It has bullet points. It uses phrases like safety, trustworthiness, empowerment, and choice. It was written by people who, I suspect, have never had to deliver a Medicaid denial over the phone while the person on the other end goes quiet in a way that tells you everything — the kind of quiet that isn’t relief or acceptance, it’s a person recalculating what they can no…
Be the Change: Saving the World with Citizen Science by Chandra Clarke My rating: 5 of 5 stars A short read due to the majority of the book being links to various Citizen Science projects, Be the Change still manages to be chock full of helpful and interesting background information and explanations of the field. Written in a style that is appropriately user-friendly, sans high tech jargon and acronyms, Clarke shares her enthusiasm for a…
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