Fifteen Minutes and a Headset
Fifteen Minutes and a Headset: Why People Fall Apart With Strangers She was doing fine until she wasn’t. That’s how it usually goes. The call opens with the recitation — the dates, the last paycheck, the hours cut, the number that has to be repeated twice because the connection is bad or because saying it out loud is harder the second time. People come to these calls prepared. They have the documents in front of…
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