4 Powerful Lessons for Writing Trauma Survivors: What a Phone Line Taught Me About the Window of Tolerance
I never see the faces. That’s the thing nobody tells you about eligibility work until you’re three months in, headset creaking against your ear, a queue of calls stacking up behind the one you’re on. I hear breath catch. I hear a hold-music silence that goes on two seconds too long. I hear a voice go flat and careful in a way that has nothing to do with the SNAP application in front of us…
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